create issue only conrol owner

rinathombar
Tera Contributor

ifanyone know 

  • “Only the Control Owner or a member of the Owning Group for the control may create an issue.”

  •  Any other users (not the Owner or Owning Group members) are prevented from creating an Issue

1 REPLY 1

Tanushree Maiti
Tera Sage

Hi @rinathombar 

 

Check if these posts helps:

https://www.servicenow.com/community/grc-forum/what-is-the-function-of-owning-group-in-the-control-r...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998181

 

https://www.servicenow.com/community/grc-forum/assign-control-to-owning-group-instead-of-owner/m-p/1...

 

To restrict the creation of issues (or any record) ,so that only the designated Owner or members of the Owning Group can create them, you can use 

 Access Control Lists (ACLs)  OR BR for strict validation.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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