Create Knowledge Base article from a request in a custom application
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‎02-23-2016 01:11 PM
Is it possible to create a knowledge base article from a request in a custom application like what is being done with Incidents and Problems?
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‎02-23-2016 02:09 PM
Kaniel it is absolutely possible. I would look at how the out of the box functionality works and try to do something similar. For example, on incident, look at the following business rule (substituting your own instance)
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‎02-23-2016 02:33 PM
How do you specify what knowledge base to create the article in?
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‎02-23-2016 03:02 PM
Answered my own question.
kb.kb_knowledge_base = '<SYS ID OF KB>';
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‎02-23-2016 03:05 PM
Sweet...I created a KB article from a request!!! Still have to configure the business rule to add everything.
