Create Metrics on Interactions

[javierjagui]

Hi, 

Does anyone know if Metrics based on interactions work?  

I see the Interaction table as an option when I create the metric, but for some reason it is not creating metric instances. I have metrics created for Incidents, Incident Tasks, and other tables, so I know the module is working.

I'm wondering if there is a system property that has to be enabled or something similar.

Thank you 

[Dr Atul G- LNG]

Hi @javierjagui 

Metrics work only on new records, so if you’re expecting them on old records, they won’t show.

[javierjagui]

No, I'm not expecting metric instances to show on old records. I've been creating new interactions after I created the metric, but no instances are being created. 

[Chaitanya ILCR · Accepted solution]

Hi @javierjagui ,

OOB Metrics only work with task extended table 

interaction is not a task extended table

open the BR named Metric events

simply change the table to interaction and insert and stay

refer below blog for creation of metrics for non task tables

https://www.servicenow.com/community/developer-articles/metrics-on-non-task-tables/ta-p/2308846

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[javierjagui]

As the blog post explains, creating a duplicate of the business rule "metrics events" and setting the table field to the table you want to create metrics, worked.

THANKS A LOT!!