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Create Multi-select list variable in catalog item.

Community Alums
Not applicable

I have created a Select Box type variable on catalog item named "Compliance requirements" with the following options.

 

Variable on form:

Screenshot 2025-08-28 at 12.32.02 PM.png

 

Variable configuration:

Screenshot 2025-08-28 at 12.55.43 PM.png

 

 

I want this to be a multi select variable, where user can select more than one option. I need the same options to be present there. How can I do that?

8 REPLIES 8

GlideFather
Tera Patron

Hi @Community Alums,

 

change the variable type to "list collector" and let me know what you think about it

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This reply is 100 % GlideFather and 0 % AI

Community Alums
Not applicable

Hi @GlideFather 

In List collector variable we have to refer a table i.e. class, but I have to refer a a particular attribute from a class. i.e. ABC attribute from business application table.

Screenshot 2025-08-28 at 1.09.07 PM.png

 

I need the same options in multiselect as they are in single select.

 

@Community Alums for that you can use the reference qualifier

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This reply is 100 % GlideFather and 0 % AI

Rafael Batistot
Kilo Patron

Hi @Community Alums 

 

In service catalog, there’s no way to add multiple select boxes to choose the correct one, its not native from the catalog, but, you can customize adding multiple check boxes variable: 

 

e.g. add a label with a title: “Select the correct choice” 

 

after that add severals check box variables with the order 100, 110, 120… like sequence 

 


See the reference 

 

https://www.servicenow.com/community/sacramento-snug/catalog-item-sleight-of-hand-mandatory-selection-of-checkbox/ba-p/2281787

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