Create Notification for KB when valid to is 1month before expiry using flow designer
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04-01-2024 08:08 PM
Hi Everyone,
How can I achieve that when KB is about to expire before 1 month a notification will send to author.
Using flow designer/event etc.
Any idea ?

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04-01-2024 08:41 PM
Hi @Jeck Manalo you can do below approach, have a flow run daily and
1. use look up records action on knowledge table
cond: valid to relative 1 month from now
2. use for each to loop through each record
3. use send Notification action to send notification
Harish
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04-01-2024 08:45 PM
perfect! I already have this in my flow designer, one question in notification how can I input all KB on notification if owners is same.
what I mean is email will trigger as 1 only for all KB that are same owner. they are listed as list on the body of the email.
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04-01-2024 08:47 PM
here is sample

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04-01-2024 08:50 PM - edited 04-01-2024 08:51 PM
Hi @Jeck Manalo if you want to send 1 notification for one owner if they belong to multiple article you would need custom action and a script in place to check article 's owner.
Harish