Create Notification for KB when valid to is 1month before expiry using flow designer

[Jeck Manalo]

Hi Everyone, 

How can I achieve that when KB is about to expire before 1 month a notification will send to author.

Using flow designer/event etc.

Any idea ?

[Harish KM]

Hi @Jeck Manalo you can do below approach, have a flow run daily and

1. use look up records action on knowledge table

cond: valid to relative 1 month from now

2. use for each to loop through each record

3. use send Notification action to send notification

[Jeck Manalo]

perfect! I already have this in my flow designer, one question in notification how can I input all KB on notification if owners is same.

what I mean is email will trigger as 1 only for all KB that are same owner. they are listed as list on the body of the email.

[Jeck Manalo]

here is sample 

[Harish KM]

Hi @Jeck Manalo if you want to send 1 notification for one owner if they belong to multiple article you would need custom action and a script in place to check article 's owner.