create one flow for same catalog item.

yaswanth123
Tera Contributor

‎07-26-2023 04:46 AM

After submitting catalog item need to go to the one group approval, after that user approval. If Approved create catalog task. If Rejected close the RITM.

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎07-26-2023 05:00 AM

Hey @yaswanth123 this is a very simple use case in Flow Designer. For your Trigger select Service Catalog and in Actions make sure to use the Service Catalog actions.

 

Feel free to drop back screenshots of your attempt and we can help out 🙂 

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yaswanth123
Tera Contributor
In response to Dan O Connor

‎07-27-2023 05:01 AM

Screenshot (93).png

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Dan O Connor
ServiceNow Employee
ServiceNow Employee
In response to yaswanth123

‎07-27-2023 09:06 AM - edited ‎07-27-2023 09:07 AM

Yeah that looks good. And in your IF branch, when Approved you can also add the Creation of a Catalog Task. You just simply drag the Requested Item Record data pill into it, and it knows when it creates the Task, its connected to the RITM 🙂 

 

Also don't forget about stages. You can add stages to the Flow, so when the user is looking at in , say a portal, they can quickly see the stage of the request. 

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Tushar
Kilo Sage
Kilo Sage

‎07-26-2023 05:01 AM

Hi @yaswanth123 

Follow the steps - 

  1. Navigate to "Flow Designer" in ServiceNow.

  2. Click on "Create New Flow" 

  3. Drag the "Catalog Task" trigger onto the canvas. This will be the starting point of the flow.

  4. Configure the "Catalog Task" trigger to listen for the specific catalog item you want to use in this flow.

  5. Drag the "Approval - Group" action onto the canvas after the "Catalog Task" trigger.

  6. Configure the "Approval - Group" action to specify the group that needs to approve the catalog item. You can set the approval criteria based on your requirements (e.g., all members of the group must approve).

  7. Connect the "Catalog Task" trigger to the "Approval - Group" action.

  8. Drag the "Approval - User" action onto the canvas after the "Approval - Group" action.

  9. Configure the "Approval - User" action to specify the user who needs to approve the catalog item.

  10. Connect the "Approval - Group" action to the "Approval - User" action.

  11. After the "Approval - User" action, add a "Decision" element to the flow.

  12. Configure the "Decision" element to check if the approval is "Approved" or "Rejected".

  13. If the decision is "Approved," add a "Catalog Task" action to create the catalog task. Configure the "Catalog Task" action to specify the catalog task template and any necessary variables.

  14. If the decision is "Rejected," add a "RITM - Set State" action to close the RITM. Configure the "RITM - Set State" action to set the RITM state to "Closed."

  15. Connect the "Approval - User" action to the "Decision" element, and then connect the "Decision" element to the appropriate actions ("Catalog Task" or "RITM - Set State").

  16. Save and publish the flow.

 

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

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