Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Create Outlook Mail Template from INC ticket

Go to solution
leonardlesm
Tera Contributor

‎02-03-2025 01:32 AM

Hi Everyone,

 

Is it possible to create an Outlook mail template consisting of a Subject, To, CC, and Body (with a table) from an Incident ticket?

Like pulling the ticket data (ticket created time, INC number, ticket caller, priority, etc) and creating an Outlook mail from it.

Thanks!

 

 

0 Helpfuls
  • 579 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 06:42 AM

Hi @leonardlesm 

 

Greetings!!

 

yes, this can be possible. You can use email client template.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls
3 REPLIES 3

Go to solution
JenniferRah
Mega Sage
Mega Sage

‎02-03-2025 06:28 AM

Are you talking about creating a notification with information from the Incident? If so, then yes. You can look here to see details (http://servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/task/t...).

 

If that's not what you mean, can you give some more detail?

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 06:42 AM

Hi @leonardlesm 

 

Greetings!!

 

yes, this can be possible. You can use email client template.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
leonardlesm
Tera Contributor
In response to Dr Atul G- LNG

‎02-11-2025 10:58 AM

Hi @Dr Atul G- LNG ,

Great, that's what I was looking for!

Thank you so much for your reply

 

Have a nice day, cheers!

BR,
Leon