Create Outlook Mail Template from INC ticket

[leonardlesm]

Hi Everyone,

Is it possible to create an Outlook mail template consisting of a Subject, To, CC, and Body (with a table) from an Incident ticket?

Like pulling the ticket data (ticket created time, INC number, ticket caller, priority, etc) and creating an Outlook mail from it.

Thanks!

[JenniferRah]

Are you talking about creating a notification with information from the Incident? If so, then yes. You can look here to see details (http://servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/task/t...).

If that's not what you mean, can you give some more detail?

[Dr Atul G- LNG · Accepted solution]

Hi @leonardlesm 

Greetings!!

yes, this can be possible. You can use email client template.

[leonardlesm]

Hi @Dr Atul G- LNG ,

Great, that's what I was looking for!

Thank you so much for your reply

Have a nice day, cheers!

BR,
Leon