Hi all,
I am currently trying to work on creating a Provider Notification which should notify the person mentioned in the ticket by telling them in the Notification bit in ServiceNow.
I've tried finding a solution on the community but a lot don't seem to give me the complete picture, would anyone be able to assist?
I've attached an image of what I would like to achieve below:
Any help would be greatly appreciated!
Hi @patrykprejs ,
Got it! You can create provider notification which will send the notification similar to what you have in the screenshot.
Here is what I tried in my PDI and it works:
1. Navigate to System Notifications > Provider > Notifications.
2. Click on New.
3. Set Category = Connect, Trigger = Record Change, Table = Notification [live_notification], Recipients listed in fields = User.
4. Click on Contents Related list.
5. Create New Provider Content.
6. Click Next Experience.
7. Set Message heading and Message and click submit.
8. Test the functionality.
If my response helped you, please mark it as correct or helpful.
This is really great, but when the notification is displayed in the top right hand corner is clicked on, the following live notification record is displayed.
The average user doesn't have access to this and this also prevents the client script from working. Is there a way to prevent this action from happening?
Thanks.
