Create RITM from script - workflow initiations

[Eli Guttman]

Hi,

i have a script that create RITM.

In that script, i'm creating Request (REQ), then creating requested item ( RITM), then adding the relevant variables and triggering the workflow withe the workflow startFlow function.

i have noticed that in this process, the requested item have 2 running workflows.

After investigating the issue, i have discovered the that the workflows are created in the points:

1. when is created the RITM

2, when i user the StartFlow function.

The flow that is created with i create the RITM does not take into account the variables, since the variables are not available on creation, only after.

My question is - how can i create the RITM without triggering the workflow.

this is the script for creating the RITM:

===========================================

  var elem = new GlideRecord("sc_req_item");

  elem.cat_item = cat_item;

  elem.request = idreq;

  elem.u_requested_for = caller_id;

  elem.quantity = 1;

  var id_reqitem = elem.insert();

  if (!elem.get(id_reqitem)) {

  return null;

  }

  return id_reqitem;

==========================================

Thanks in advance.

[Nia McCash]

What condition do you have in the Workflow properties ?   Could it be that the condition is triggering the Workflow and then you are additionally triggering it again when you do so from the script?

[Eli Guttman]

Hi,

There is not special condition - the flow is related to a catalog item and stared after the catalog item is being submitted.

[sndangibbard]

You can prevent Business Rules and Workflows from being triggered by a GR insert/update with the GlideRecord method .setWorkflow(false)

This should be called before your .insert()

For example:

var elem = new GlideRecord("sc_req_item");
//..
elem.setWorkflow(false)
var id_reqitem = elem.insert();

Thanks

Dan

[Julian Hoch]

It's not recommended to create Requested Items via scripts. I recommend either using the Shopping Cart API to simulate putting an item into a shopping cart. See for example the following thread: Populate variables in cart api