Create the Preview icon for the Incident list view. Default view when viewing the incident

[NehaPateriaSNOW]

Dear Members,

My requirement is: -

In the Preview icon of the Incident list, the 'On hold reason' field should be displayed only when the 'Status' is "On Hold".  The Default view should be displayed when the Incident record is opened from the Incident list. The Default view should also show the 'On hold reason' field only when the 'Status' is "On Hold". 

Please suggest.

Thanks,

Neha

[Ankur Bawiskar]

@NehaSNOW 

could you please share the working approach so that it helps other members in future?

Applying UI policy or client script on sys_popup view

[NehaPateriaSNOW]

@Ankur Bawiskar I was trying via View Rule but seems the View Rule functionality is not full-fledged designed by ServiceNow. However, it is working partially for me

[Ankur Bawiskar]

@NehaPateriaSNOW 

So this statement which I mentioned is valid?

UI policy or client scripts doesn't run on sys_popup view but they run on all other views and this is platform behavior

Which requirement worked partially?