Promoted Topics not visible to every one in Virtual Agent

[ramesh_r]

Hi All,

I have created the new  "Custom Greetings & Setup" with a few Promoted Topics but it does not visible to everyone in Virtual Agent. 

Please guide me on how to make these promoted topics to everyone

[Satishkumar B]

Hi @ramesh_r 

Update "com.glide.cs.live_agent_only" property to false 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304
https://www.servicenow.com/community/virtual-agent-nlu-articles/publishing-virtual-agent-conversatio...

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[ramesh_r]

I have updated the system property but is not working as I am looking for I think this system properly for different purpurse 

[Mark Roethof]

Hi there,

Are there perhaps any restrictions on those promoted topics themselves? Can those users actually open those topics at all?

[ramesh_r]

Hi @Mark Roethof 

I verified that i don't have any restriction or specific roles. its just public only