Created a flow designer to Auto close incident that are not update more than 3 Business Days.

[Balasai peela]

Hello Everyone,

I have created a flow designer to Auto close incidents that are not update more than 3 Business Days for particular group and the flow is working correctly. However the flow should not consider Saturday and Sunday as business days.

For example, the incident was last updated on 1st Nov 2024 and its Friday. If we count 3 days continuously the incident should close on Monday because it will reach 3 days. 

But, As per our requirement the incident should close on Wednesday cause it should exclude saturday and sunday as these days are not business days.

How and where I should add these condition in flow designer to consider only 3 business days.

I appreciate any help.

Thankyou,

Bala

[AishwaryaS1]

@Balasai peela did you get the solution for this, I've also a same requirement to do so.

If you got solution, could you please explain the way you achieve this?

[Community Alums]

That should be part of SLA, we can't add here.

[Balasai peela]

Hi @Community Alums ,

Thanks for the response. You are talking about schedule or else ?

[Community Alums]

I am talking about avoiding Saturday, Sundays. 

[Balasai peela]

@Community Alums  - So, can't we achieve this requirement using flow designer ?