remove the new button in the caller ticket in sow

[ofekg]

how to remove the new button in the caller ticket in the sow workspace?

how to remove the new button 

[Dr Atul - LNG]

Hi @ofekg 

Might be helpful:

https://www.servicenow.com/community/developer-forum/how-to-hide-new-button-from-a-related-list-in-t...

[ofekg]

thank you but if i follow this answer i delete the new action button in every place the task table apears in the workspace. i want to hide this button only in the caller ticket in the related records

[Dr Atul - LNG]

Hi @ofekg 

In that case you need to add conditions for specific table only.

[Pradeep Thipani]

Hi @ofekg ,

Where ever you are making record inactive or able to remove new button, in the same record add your caller tickets table(incident) under action exclusions and try.

Thanks,

Pradeep