remove the new button in the caller ticket in sow

ofekg
Tera Contributor

‎11-28-2024 04:47 AM

how to remove the new button in the caller ticket in the sow workspace?

 

ofekg_0-1732797957901.png

how to remove the new button 

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-28-2024 04:50 AM

Hi @ofekg 

 

Might be helpful:

 

https://www.servicenow.com/community/developer-forum/how-to-hide-new-button-from-a-related-list-in-t...

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ofekg
Tera Contributor
In response to Dr Atul G- LNG

‎11-28-2024 05:02 AM

thank you but if i follow this answer i delete the new action button in every place the task table apears in the workspace. i want to hide this button only in the caller ticket in the related records

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ofekg

‎11-28-2024 05:06 AM

Hi @ofekg 

 

In that case you need to add conditions for specific table only.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Pradeep Thipani
Mega Sage

‎11-28-2024 05:29 AM

Hi @ofekg ,

 

Where ever you are making record inactive or able to remove new button, in the same record add your caller tickets table(incident) under action exclusions and try.

PradeepThipani_0-1732800542845.png

 

Thanks,

Pradeep

 

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
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