Creating a new parent incident after the time limit for the current parent is reached (PowerShell)

[Rod25]

Hello,

I was tasked with creating parent/child relationships using rest api calls.  I was able to achieve this without issue.  However, one of the requirements is for the parent to only be used for a set number of hours.  Once the time limit has been reached, I have to create a new parent.  I'm able to get the open_at time from the incident table.  I need to manipulate it by adding 2 hours to the open_at time and comparing that time with the current time.  From there, I'll need to use that condition along with some other factors to determine if a new parent should be created.  Has this been done before?  Is this even possible?

"expected_start": "",
      "opened_at": "2023-12-20 15:40:00",
      "work_end": "",
      "caller_id": {

$incidentOpenTime = $response.result.open_at

$currentTime = Get-Date

[vermaamit16 · Accepted solution]

Hi @Rod25 

You can use below PowerShell logic to achieve this :

## Sample Value for incident open time##
[datetime]$incidentOpenTime = '2023-12-21 15:40:00'

$incidentOpenTime = $incidentOpenTime.AddHours(2)

$currentTime = Get-Date

## If Current time is greater than incident open time
if($incidentOpenTime -ge $currentTime)
{
    ## Do the required actions
}
else{
## Do whatever required
}

Thanks & Regards

Amit Verma

[vermaamit16 · Accepted solution]

Hi @Rod25 

You can use below PowerShell logic to achieve this :

## Sample Value for incident open time##
[datetime]$incidentOpenTime = '2023-12-21 15:40:00'

$incidentOpenTime = $incidentOpenTime.AddHours(2)

$currentTime = Get-Date

## If Current time is greater than incident open time
if($incidentOpenTime -ge $currentTime)
{
    ## Do the required actions
}
else{
## Do whatever required
}

Thanks & Regards

Amit Verma

[Rod25 · Accepted solution]

Thank again for your help @vermaamit16.  I was able to plug in what you provided and get the desired outcome. 😊