Creating a simple reminder notification

[sLuintel]

I have followed steps from the link below, to create a simple reminder email.

http://wiki.servicenow.com/index.php?title=Creating_a_Simple_Reminder_Email#gsc.tab=0

I am testing this out on my pre-production instance, but it doesn't seem to be working.

Instance is Helsinki . The table is incidents. There was already a field present called follow_up.

I created a business rule as follows:

I have registered the event as well.

This is what the incidents table looks like, and the field is called follow_up.

The email notification is also set.

[Karthik Reddy T]

Hello Sweeda,

Have you find any logs for that   email.

[vipinmathew]

Hi,

Could you share your notification template?

[sLuintel]

Notification template

[anjalichoudhary · Accepted solution]

Hi Sweeda,

In your notification make few changes in the When to send tab. Send it when event is fired and for event select the event that you have created incident.follow_up.

If this view is not visible to you then change the view to Advance.

Thanks,

Anjali

[sLuintel]

Thank you. That was it.