Creating a simple reminder notification

[sLuintel]

I have followed steps from the link below, to create a simple reminder email.

http://wiki.servicenow.com/index.php?title=Creating_a_Simple_Reminder_Email#gsc.tab=0

I am testing this out on my pre-production instance, but it doesn't seem to be working.

Instance is Helsinki . The table is incidents. There was already a field present called follow_up.

I created a business rule as follows:

I have registered the event as well.

This is what the incidents table looks like, and the field is called follow_up.

The email notification is also set.

[anjalichoudhary]

Hi Sweeda,

What is the issue that you are facing in this? Either logs are not getting generated or emails are not being sent to appropriate recipient.

Can you specify the exact issue so that we can trouble shoot the same.

Regards,

Anjali

[sLuintel]

Notifications are not being sent. Thanka.

[sLuintel]

Hi Anjali, Notifications are not sending.

[Kusuma2]

Hi Sweeda,

Inorder to create a sample reminder notification you can do this via scheduled jobs.below are the screen shots which might help you.

I have done this previously for 24 hours .below screen shot might help you.

My requirement is the notification should trigger at 5pm after for all the request items that are created one day before(24 hours)

Modify according to your requirement.