Creating a standard type change request
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 07:02 PM
I want to create a standard type change request using a transform script
In my transform script code to create an change record, i have the below code,
target.type = "standard";
to create a standard type change. But off late, in the recent releases, this code is not being honoured and a normal change request is getting created by default.
I tried the below piece of code as well, but it does not help
var chg_model = new GlideRecord('chg_model');
chg_model.addQuery('name', 'Standard');
chg_model.query();
while (chg_model.next()) {
target.chg_model = chg_model.getValue('sys_id');
}
target.type = "standard";
I still only get a normal request being created.
Kindly help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 03:06 AM
Hi @Alamelu1
The reason is, to create standard change , system need the Standard change template first. So from script bring template as well and then put the data.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-13-2023 05:57 PM
Thanks Atulya. How to bring the template in using script?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-14-2023 03:18 AM
HI @Alamelu1
I am not a pro or coder but let me give you hint. For standard change first create a standard change template and it need to be approved.
Once it get approved then via script call that template and populate the value.
I am sorry , I dont have any script handy for this.
Please accept my all answers as helpful and solution accepted as it serve the purpose.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************