Hey Everyone,
I am a little confused about how to create a task type on the sn_customerservice_task table. I want to make a custom task type. I created a task type in Task Communication Management, but it wouldn't select my task type as a choice in flow designer when I create a task. What am I missing? How can I create a custom task type?
Hi Morgan,
Task type is getting populated from a dynamic filter named as "Get Current Table Name" which considers the display name of current table.
In OOB instance the table label for "sn_customerservice_task" is "Task" for which any new record gets added will have a task type as "Task". If you want a custom task type then change the table label of "sn_customerservice_task",May be something like "Customer Service Task". The same will be reflected in the task type. PFA the sample details for the same.
Thanks,
Pallabini.
Hi Morgan,
Task type is getting populated from a dynamic filter named as "Get Current Table Name" which considers the display name of current table.
In OOB instance the table label for "sn_customerservice_task" is "Task" for which any new record gets added will have a task type as "Task". If you want a custom task type then change the table label of "sn_customerservice_task",May be something like "Customer Service Task". The same will be reflected in the task type. PFA the sample details for the same.
Thanks,
Pallabini.
