Creating Incidents from Salesforce Using Salesforce Spoke

[Community Alums]

We have a requirement to generate an incident from Salesforce using the Salesforce Spoke. After reviewing the ServiceNow Salesforce Spoke documentation, I couldn't find any actions that address this requirement. It seems that the Spoke typically controls third-party tools rather than allowing third-party tools to take control in the ServiceNow platform. I would appreciate guidance on how to proceed further with this using out-of-the-box (OOTB) solutions. However, I am aware that we can achieve this requirement through custom REST API calls, but we prefer a solution that aligns with OOTB functionalities. Your input on this matter would be greatly appreciated. Thank you!

[Community Alums]

Hi @Community Alums ,

Please follow the links :

https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/concept/salesforce-spoke.html

https://www.youtube.com/watch?v=547j2wYmTZA

[Community Alums]

Appreciate your prompt response. However, I've already reviewed the ServiceNow document you shared and watched the relevant YouTube video, and neither seems to address my specific requirement. Could you please suggest further resources or alternative solutions?

[Community Alums]

HI @Community Alums ,

What did you try till now , can you share the screenshots please.

[Dr Atul G- LNG]

Hi @Community Alums 

May i know, what issue you are facing.