Creating Problem Tasks Automatically

[KeithM2]

I'm currently working in the Aspen release of SN and I'm trying to automatically create 2 tasks when a new problem is submitted. I've tried using a workflow but that didn't work. I tried an onSubmit client script and that doesn't seem to be working either. Below is the client script I setup:


function onSubmit() {
//This script creates 2 new problem tasks
var newtask1 = new GlideRecord('task');
newtask1.initialize();
newtask1.short_description = 'Create Root Cause Analysis (RCA)';
newtask1.assigned_group = 'Problem Mgmt';
newtask1.assigned_to = '1. Queue Coordinator';
newtask1.insert();

var newtask2 = new GlideRecord('task');
newtask2.initialize();
newtask2.short_description = 'Create Problem and Resolution Plan';
newtask2.assigned_group = 'Problem Mgmt';
newtask2.assigned_to = '1. Queue Coordinator';
newtask2.insert();
}

Thanks to all who have suggestions.

[KeithM2]

I've taken the advise of everyone and created the following Business Rule:

Name: Automatic Task Creation
Table: Problem
When: After
Insert

Script:
newTasks();
function newTasks() {
if (current.sys_id == '')
{
return;
}

var newtask1= new GlideRecord('problem_task');
newtask1.addQuery('parent', current.sys_id);
newtask1.query();
while (newtask1.next()) {
//Insert Child tasks here
newtask1.short_description = 'Create Root Cause Analysis (RCA)';
newtask1.assigned_group = 'AIGGS-Problem Mgmt';
newtask1.assigned_to = '1. Queue Coordinator';
newtask1.insert();
}
var newtask2= new GlideRecord('problem_task');
newtask2.addQuery('parent', current.sys_id);
newtask2.query();
while (newtask2.next()) {
newtask2.short_description = 'Create Problem and Resolution Plan';
newtask2.assigned_group = 'AIGGS-Problem Mgmt';
newtask2.assigned_to = '1. Queue Coordinator';
newtask2.insert();
}
}


The problem is that it still is not creating the tasks. Any other suggestions or can you see anything wrong with my code?
Thanks again!

[TJW2]

If you are creating new tasks you don't want to do a query:

var newtask1= new GlideRecord('problem_task');
newtask1.initialize();
newtask1.parent = current.sys_id;
newtask1.short_description = 'Create Root Cause Analysis (RCA)';
newtask1.assigned_group = 'AIGGS-Problem Mgmt';
newtask1.assigned_to = '1. Queue Coordinator';
newtask1.insert();
}

[morgang]

You might try in a RunScript step in workflow?

That code works in Dem013 here if it helps to see it:
https://demo013.service-now.com/nav_to.do?uri=problem.do?sysparm_stack=problem_list.do&sys_id=-1

[Would attach an update set but can't seem to find that option any longer; will PM you if that would help.]

[DChandlerKy]

I was able to get this to work with a few edits.   Here is a copy of the script in our business rule in case it helps anyone else.

When: after

Insert: <checked>

newTasks();

function newTasks() { 

if (current.sys_id == '')

{

return;

}





var newtask1= new GlideRecord('<problem task table>');

newtask1.initialize();

newtask1.u_problem = current.sys_id;   //This line would copy the number from the Problem parent record to the appropriate field in the child problem task record 

newtask1.short_description = '<enter short description of choice>';

newtask1.assigned_group = 'Problem Management'; //Enter desired group

newtask1.insert();





}

Copy lines 9-14 as many times as necessary to create the number of tasks that you need.   For one instance, I have 7 tasks being created in one business rule for problem records with a specific category.