Running on London Patch 4 Hot Fix 2.
Created a new inbound action to create a request ticket based on specific criteria.
It has been set as the lowest order inbound action and the "stop processing" check box has been selected.
There are no other inbound actions that target the Request [sc_request] table.
According to the logs, it appears that the system is processing my inbound email message twice, skipping it on the first pass and then creating the request on the second. 
The request is being created correctly, but it shouldn't be skipping request numbers during the process.
Here is a copy of the inbound action script running:
createRequest();
function createRequest() {
// setup variables
var short_description = email.subject.toString();
var body = email.body_text.toString();
var message = "received from: " + email.origemail + "\n\n" + body;
var cat_item = 'e2e6fb3d1b0cf7406ec2a82fbd4bcbc3'; // my catalog item sys_id
var requested_for = email.origemail;
var cart = new sn_sc.CartJS();
//var cart = new Cart();
var item =
{
'sysparm_id': cat_item,
'sysparm_quantity': '1',
'variables': {
'notes': message
}
};
cart.addToCart(item);
var request =
{
//'special_instructions' : '',
'requested_for' : requested_for,
//'delivery_address' : '',
};
// Place order from cart
var requestDetails = cart.submitOrder(request);
//var requestDetails = cart.checkoutCart();
// update details in the Requested Item
// pull out the Request Sys ID from the order
var reqSysID = requestDetails.request_id;
// update the RITM to have a short description from the email
var rec = new GlideRecord('sc_req_item');
rec.addQuery('request', reqSysID);
rec.query();
// check for a record
if (rec.next()) {
// get the RITM, should be the only item with this parent
rec.short_description = short_description;
rec.comments = message;
rec.update();
}
var ritmSysID = rec.sys_id;
var email_log = new GlideRecord('sys_email');
email_log.addQuery('uid', email.uid);
email_log.orderByDesc('sys_created_on');
email_log.query();
var email_sys = "";
if (email_log.next()) {
email_sys = email_log.sys_id;
GlideSysAttachment.copy('sys_email', email_sys, 'sc_req_item', ritmSysID);
} else {
email_sys = 0;
GlideSysAttachment.copy('sys_email', email_sys, 'sc_req_item', ritmSysID);
}
}
Anyone have any suggestions as to why the request numbers are skipping?
As always, thanks for any and all assistance.
Cheers!
Ron
