Creating Ritm Based on String filed value

[vishalAg20]

Hi All,
Around one requirement we need to create ritm based on string filed value like user can add multi user ids on this filed 

(hr234;hr235;hr236), based on particular hr id create separate ritm for each Hr id.

So How can I achieve this requirement and Please help me on this.

Thank you

[Deepak Shaerma · Accepted solution]

Hi @vishalAg20 
you can use Business Rule or Flow Designer as well for the requirement.
Create a business rule
Apply to Service Catalog Request [sc_request] or Service Catalog Item [sc_req_item]), based on where you’re capturing the user IDs.
When to run: After Insert or After Update (According to your convinience)

// Assuming ‘user_ids_field’ is the field that holds the ID string
    var userIds = current.user_ids_field.toString();
    var idsArray = userIds.split(';');
    
    idsArray.forEach(function(id) {
        // Logic to create a RITM for each ID
        var ritmGR = new GlideRecord('sc_req_item');
        ritmGR.initialize();
        ritmGR.short_description = "RITM for HR ID: " + id; // Customize based on your requirements
        // Set other necessary fields
        ritmGR.insert();
    });

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma 

[vishalAg20]

Thanks For Reply
How to call Business rule in Workflow Can I create Script include for using same code.

[Deepak Shaerma]

Script include requires additional steps and information that can be passed further and call from workflows or business rules later

[Deepak Shaerma]

Hi @vishalAg20 
You cannot call business rules in workflow directly. You can achieve the effect of reusing the logic in both contexts Workflows(workflow scripts) by encapsulating the logic within a Script Include. 
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma