Creating Send Email UI Action on Service Portal Page with option to Preview before Send

[sureshhegde]

We are trying to create a Send Email custom UI Action on one of our Service Portal page similar Send Email from the backend on any of the form/ticket. We are also looking for ability to preview the email before clicking Submit. So, was looking if anyone here has any recommendation or suggestions for the same, as I wasn't able to find anything on the community.

Looking for the response.

Thanks,

Ashwath

[Tony Chatfield1]

Hi,

If you are refering to the compose email UI\popup?
Perhaps you can just invoke the existing email client from the service portal either as a popup or as a iframe
Looking at the way the email_client (popup) URL is formed, I don't think it would be diffuclt to recreate.

[sureshhegde]

Thanks for the suggestion. But, is there a way that I can preview before sending, as the email client doesn't have the option to.

[Manish Vinayak1 · Accepted solution]

Hi Ashwath,

The email preview functionality uses the following URL in the background to generate the email preview:

https://<your-instance-name>.service-now.com/notification_preview_html_body.do?sysparm_record_id=<record_sys_id>&sysparm_user_id=<logged_in_user_id>&sysparm_event_id=&sysparm_notification_id=<notification_sys_id>

where record_sys_id is the sys_id of the record for which you want to preview the notification,

logged_in_user_id is the sys_id of the logged in user,

notification_sys_id is the sys_id of the notification record that you have configured for that record

You can use that URL, as a link in a widget which opens the preview in a new tab. Or you can try to create iFrame inside your widget, to show that page which renders the notification.

Here's an article I had written to have a UI Action on any table record (not on a service portal though) to preview notification before sending it. It uses UI page as a solution, you can try to convert the logic to a widget.

https://community.servicenow.com/community?id=community_article&sys_id=b1ba0acddbc7f708d82ffb2439961...

Hope this helps!

Cheers,

Manish

[sureshhegde]

wow, Thanks a lot Manish. I will take a look at this and will give a try.

Thanks,

Ashwath