Creation of an Incident from Change record by using schedule job
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-18-2023 05:12 AM - edited 11-18-2023 02:24 PM
In one of my projects, I was tasked with a specific scenario: Generating an Incident record seven days prior to the scheduled review date (custom field) stored in the Change request record.
To meet this requirement, I implemented a scheduled job that runs daily to address and fulfil the solution.
Below, you'll find the screenshots that successfully resolve this use case :
Creation of change record :
Scheduled Job Script :
Result :
- 368 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-18-2023 05:22 AM
Thank you @Shwetha Shenoy, it's helpful. Thanks for sharing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-18-2023 05:56 AM
That's a good one Shwetha, helpful!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-18-2023 10:05 AM
That was a good one Shwetha