creation of timer field on incident form?

[dev201]

 Hi all,

I have scenario like I need to create a timer field on incident form. It should act like a stop watch the user will give time in  minutes and once it click on start button it will start the time while working on the incident.

once the timer reaches 0 mins, it will throw the user a validation like time is over!!!

please comment your valuable answers or approach to its fulfillment.

Thanks in advance

[Sagar Patro]

ServiceNow does not support any fields like the one you are looking for. I would suggest an alternate like this:

1. Use time worked field.

2. Write an on load client script showing  a field message like "Maximum time of evaluation is ....."

function onLoad() {
   //Type appropriate comment here, and begin script below
   g_form.showFieldMsg("time_worked","Maximum time of evaluation is 5 min or 00:05:00..");
}

3. There are a couple of properties which are available for the timer fields to play with. 

Do not hesitate to mark the answer as correct and helpful if it was 🙂

[dev201]

Thanks for the suggestion how will the timer will throw message , if I write a on load script it will throw the message on load of the form but I need it when the time given by user is up.

Can you please let me know, how the timer will throw message once 60 mins or 90 mins are over.

[Shweta KHAJAPUR]

Hi,

You can refer below link.

 https://www.servicenowguru.com/scripting/client-scripts-scripting/pausetoggle-time-worked-field/

Regards,

Shweta K