Hey VM,
Taken this directly from the docs here:
"Configure the relevant requirements to enable successful top-down discovery:
- Host credentials
- Service Mapping uses credentials of the hosts to access applications running on this host. Typically, host credentials are enough for top-down discovery. For example, to discover the HP Service Manager Application Server, configure only credentials for accessing the server hosting this application, SSH credentials, or Windows credentials.
- Applicative credentials
- To discover some applications, Service Mapping needs separate credentials from credentials of the host on which such applications run. This type of credentials is referred to in ServiceNow as applicative credentials. For example, to discover the ABAP SAP Central Services (ASCS), configure applicative credential in addition to the host credentials."
Once you have Discovery / Service Mapping installed on your instance you will be able to navigate to a Module called 'Credentials' via the Filter Navigator, here is where you enter your credentials. It is best practice to allow the customer or application / host owner to enter the credentials themselves on the instance rather than communicating them via email etc.
Once you have entered credentials that will allow you to access your Service End Point or allow you to Discover within a network you will be able to run your discovery / service mapping and validate the results. You will receive errors in your logs if credentials are not correct.
I would highly recommend you take some time to read the docs on Discovery and Service Mapping since these can be complex operations to perform, there are also On Demand courses available on NowLearning for both of these areas.
Please mark this answer as correct of helpful if it solved your issue, thanks.
Hey VM,
Taken this directly from the docs here:
"Configure the relevant requirements to enable successful top-down discovery:
- Host credentials
- Service Mapping uses credentials of the hosts to access applications running on this host. Typically, host credentials are enough for top-down discovery. For example, to discover the HP Service Manager Application Server, configure only credentials for accessing the server hosting this application, SSH credentials, or Windows credentials.
- Applicative credentials
- To discover some applications, Service Mapping needs separate credentials from credentials of the host on which such applications run. This type of credentials is referred to in ServiceNow as applicative credentials. For example, to discover the ABAP SAP Central Services (ASCS), configure applicative credential in addition to the host credentials."
Once you have Discovery / Service Mapping installed on your instance you will be able to navigate to a Module called 'Credentials' via the Filter Navigator, here is where you enter your credentials. It is best practice to allow the customer or application / host owner to enter the credentials themselves on the instance rather than communicating them via email etc.
Once you have entered credentials that will allow you to access your Service End Point or allow you to Discover within a network you will be able to run your discovery / service mapping and validate the results. You will receive errors in your logs if credentials are not correct.
I would highly recommend you take some time to read the docs on Discovery and Service Mapping since these can be complex operations to perform, there are also On Demand courses available on NowLearning for both of these areas.
Please mark this answer as correct of helpful if it solved your issue, thanks.
