CSA Question

sanasayyad
Tera Contributor

1 .What module do you use to access the reports that are available to you?

       A. Self-Service > My Reports

       B .Self-Service > My Dashboards

       C. Reports > View / Run

       D.Reports > Homepage

       E .Reports Overview

 

2.Which module is used to access the knowledge bases Which are available to you?
A. Knowledge > Home
B. self Service > knowledge
C- Knowledge > All
D. Knowledge > Knowledge Bases
E. Knowledge > Overview

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sanasayyad 

 

1 .What module do you use to access the reports that are available to you?

 

 

Atul: The answer is NONE. The reason is that the legacy reporting module is no longer available in new releases. The previous method was: C. Reports > View / Run.

 

2.Which module is used to access the knowledge bases Which are available to you?

B. self Service > knowledge

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sanasayyad 

 

1 .What module do you use to access the reports that are available to you?

 

 

Atul: The answer is NONE. The reason is that the legacy reporting module is no longer available in new releases. The previous method was: C. Reports > View / Run.

 

2.Which module is used to access the knowledge bases Which are available to you?

B. self Service > knowledge

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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sanasayyad
Tera Contributor

Thankyou 

CodyOwens
Kilo Contributor

You're on the right track, keep exploring those modules confidently!