CSM Check Case Status topic/conversation template not working after we tried duplicating

[ryev_a_]

Check Case Status was working before in our sandbox environment, we also tried duplicating it however after we removed the duplicated one for cleanup purpose, the read-only template for Check Case Status conversation/topic is not working, during testing it will only show suspended in the logs.

So far we tried repairing the plugins, importing duplicated check case status from our PDI.

Has anyone of you encountered this and any way you fixed this?

Thanks!