CSM/FSM worksapce
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‎11-07-2023 11:39 PM
Hi all,
I have a couple of questions.
1)I managed to do the new tab to open new case record , but now I need to open specific view for the new case record based on logged in user data. I have a filed in the profile record, based on that I want to give him the right view.
2) Case view : same thing, I want to give the user who is logged in the right view of existing record. if I can find the logged in user in condition section it well be nice
Line of business of current logged in user and not the record line of business.
IMPORTNET INFO.
Here I added the new tab to open record.
experiences -> CSM/FSM Configurable Workspace record -> chrome_tab (related filed)
and this is the video
https://www.youtube.com/watch?v=ahSTqx3AMTM&t=168s
Can I change the New tab view on this record ?