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CSM/FSM worksapce

eyal abu hamad
Mega Sage

Hi all,
I have a couple of questions.
1)I managed to do the new tab to open new case record , but now I need to open specific view for the new case record based on logged in user data. I have a filed in the profile record, based on that I want to give him the right view.

2) Case view : same thing, I want to give the user who is logged in the right view of existing record. if I can find the logged in user in condition section it well be nice

eyalabuhamad_0-1699426863641.png

Line of business of current logged in user and not the record line of business.

 

IMPORTNET INFO.
Here I added the new tab to open record.

experiences -> CSM/FSM Configurable Workspace record -> chrome_tab (related filed)

eyalabuhamad_1-1699427069458.png

and this is the video
https://www.youtube.com/watch?v=ahSTqx3AMTM&t=168s

Can I change the New tab view on this record ?

 

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