CSM Portal

[vidhya_mouli]

In the csm portal, when I click on the case number it takes me to "Standard Ticket" page. I made a copy of the csm portal and when I click on the case number in the new portal, it takes me to "Ticket Form for case" page. Why is there a difference? And how do I fix this? I want to go to the Standard Ticket page when I click on the case number.

[Runjay Patel]

Hi @vidhya_mouli ,

Go to page designer and from list of case and change widget to "Data table url definition" for displaying list of case. This is OOB widget which will redirect to correct page after clicking on number.

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Runjay Patel - ServiceNow Solution Architect
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[vidhya_mouli · Accepted solution]

Managed to achieve this through Page Route Map (sp_page_route_map).