Hi,
Im trying to build a functional requirement for our ServiceDesk. The requirement is that if they receive a call in our call center application a interaction gets created with the 'opened_for' and type field pre-filled. Im achieving this through the cti processing business rule and can get a new interaction to pop up pre filled in the agent workspace just fine its just not save yet. See line 32/33 in the screenshot.
Seems like a minor issue but lets say it isn't. Now the documentation on this says":
"sysparm_cti_rule=name where 'name' is the name of a function to be invoked for CTI processing rather than using the default script. The function must be defined in a sys_script entry marked client callable. If the function needs to insert, update, or delete any GlideRecord(s), it must call a separate non-client callable function to perform the update(s).
https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/incident/reference/r_ComputerTelephonyIntegration.html
But I cant get it to work, if tried using a single function script include (line 17/18), regular script include (line 23-25) and a function inside the global business rule itself (line 20/21) the global rule just doesn't seem to call the function. Even when it contains a simple gs.log there is nothing showing up in the log. As if the function just isn't being called.
Has anyone done this? What am i missing?
userID is not null and when i test the function in a fix script its working just fine and creates an interaction so nothing wrong there.
