Current Ticket Number in Record Producer

[cnharris1]

Good morning developers,

I'm sure there is an easy answer to this question but I have not been successful in figuring it out. My problem is that I'm building out a form using a record producer. I'm trying to capture the current ticket number that will be created once the user clicks submit and display it in info message. I am able to get the sys_id but I can't get the display value. I have used var req = current.sys_id.getDisplayValue(); but that's not working.

I've also tried using this: 

var agr                 =    new x_adosy_as.Agreement(current);
var req                 =    agr.record.number;

Here's the info message:

gs.addInfoMessage("Your Agreement Has Been Sent for Signature!"  + req);

Any help will be greatly appreciated!

Thanks,

chnarris

[cnharris1]

Hi Mohammad,

Thanks for replying...I tried the script you gave me but the number didn't show up in the message.

Here's a screenshot of the table and field name:

[Annay Das]

Hi Ankur,

I have the same requirement as the initial question asked here. See how there is no reference number after "number is".

Record Producer Script:

gs.addInfoMessage ('The reference number is ' + current.number + '.');

What I get on submitting:

The reference number is .

However, using current.number is not working for me and the likely reason is I have the below property set to true.

glide.itil.assign.number.on.insert

Assign a task number only upon insert (prevents unused numbers).

true

I tried setting this property to false and only then current.number works fine, but I cannot actually set the property to false as doing so creates gaps in numbering which I don't want either.

Is there any workaround to do it from inside the record producer only? I thought of creating a business rule but how to make the BR trigger only when the record is created using record producer?