Current.variables.<variable name> is not working in reference qualifer in catalog item ServiceNow

[Rajesh44]

Hey Guys,

Reference qualifier is not working if I try to get dynamic value by using current.variables.<variable name>. But if I give a static value then it is working fine. Help me to sort this out.

Regards,

Rajesh 
 

[MrMuhammad]

Hi,

Can you share the sample record from Choice table? I want to see Label and value for at least one record.

Also, can you try using to what value select box is returning in the banner?

javascript: gs.addInfoMessage(current.variables.new_hires_roles_csis);

The value returned should match the value stored in the choice table.

Please let me know so that I can help you further.

Regards,

Muhammad

[Rajesh44]

Hi,

The gs.info is returning the undefined message

Regards,

Rajesh

[MrMuhammad]

There was a type in script. Please try below for info message.

javascript: gs.addInfoMessage(current.variables.new_hires_role_csis);

[Rajesh44]

It is returning null value

I tried with other variables too still returning null value.

[MrMuhammad]

Can you try changing the value of Lookup Value field from Label to Value?