Custom app SLAs

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athavichith
Mega Sage

‎03-06-2025 08:47 AM

I have a custom app extended from the Incident table. I have defined SLA on the custom app. However, it is triggering the SLA notifications on the SLA workflow when the Resolution SLA is at 50%, 75%, or breached. 

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athavichith
Mega Sage

‎03-12-2025 12:10 PM

I set the SLA configuration to run the correct flow for the notifications

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athavichith
Mega Sage
In response to Dr Atul G- LNG

‎03-06-2025 09:19 AM

I tested the flow against the custom app SLA. It didn't find the source record. 

athavichith_0-1741281574859.png

 

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Dr Atul G- LNG
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In response to athavichith

‎03-06-2025 10:37 AM

Hi @athavichith 

This is an execution record what about the default SLA which gets attachge in the SLA creation time.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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athavichith
Mega Sage

‎03-12-2025 12:10 PM

I set the SLA configuration to run the correct flow for the notifications

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Dr Atul G- LNG
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In response to athavichith

‎03-12-2025 12:12 PM

Hi @athavichith 

 

I think you should accept the other answer as well as the solution, as  @Medi C  and I suggested that the flow is wrong in SLA. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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