Custom app SLAs

[athavichith]

I have a custom app extended from the Incident table. I have defined SLA on the custom app. However, it is triggering the SLA notifications on the SLA workflow when the Resolution SLA is at 50%, 75%, or breached. 

[athavichith]

I tested the flow against the custom app SLA. It didn't find the source record. 

[Dr Atul G- LNG]

Hi @athavichith 

This is an execution record what about the default SLA which gets attachge in the SLA creation time.

[athavichith · Accepted solution]

I set the SLA configuration to run the correct flow for the notifications

[Dr Atul G- LNG]

Hi @athavichith 

I think you should accept the other answer as well as the solution, as  @Medi C  and I suggested that the flow is wrong in SLA.