Custom email button for particular catalog ritm same as incident

[prasannah]

Hi All,
Can we create email button for particular catalog ritm as same as it is available in incident

it is not available in ritm 

I need to create same action as incident. is any ways to do this one please suggest me..

Thanks in advance,
Prasanna 

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

This is email client, you need to enable it for sc_task.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/task/...

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647561

[Dr Atul G- LNG]

Hi @prasannah 

To customize the values in these fields:

- OOB role required: Admin

1. Go to Email Client Templated table by entering sys_email_client_template_list.do in the Filter navigator.
2. Click New

• Name: Incident Email Client
• Application: Global
• Content Type: HTML
• Table: Incident
• To: caller_id [dictionary name of the user field] [only a single variable is permitted]
• Cc: opened_by [You can use a variable according to your requirement, for example assigned_to]
• Bcc: assigned_to
• Subject: ${number} - ${short_description}

[prasannah]

Hi @Dr Atul G- LNG 

Thank you for your response,
I got to know how to to customize the values in these fields for any table.
but can you please tell me where that out of the box record is present for incident table, i checked in sys_email_client_template table but I am not able to find it for incident.

Thanks in advance,
Prasanna

[Dr Atul G- LNG]

Hi @prasannah 

I tried at my end , but seems it is some hidden code which we dont have access.

https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

@Sandeep Rajput @Community Alums any thought's

[prasannah]

Hi @Dr Atul G- LNG 
Do we have any Microsoft teams chat option UI action for catalog task as same as email_client


Thanks in advance,
Prasanna

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

No , if you need , you need to build your own.