Custom email button for particular catalog ritm same as incident

[prasannah]

Hi All,
Can we create email button for particular catalog ritm as same as it is available in incident

it is not available in ritm 

I need to create same action as incident. is any ways to do this one please suggest me..

Thanks in advance,
Prasanna 

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

This is email client, you need to enable it for sc_task.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/task/...

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647561

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

This is email client, you need to enable it for sc_task.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/task/...

[prasannah]

Hi @Dr Atul G- LNG 

Thanks for answering to my question
i need one more clarification,
below image is incident one in that email To is auto set by requested for and email cc is auto set by Opened by.
 

i implemented email client for catalog task, and in that To and cc is not auto set(refer screen shot 2). please guide me how i can auto set To and cc. 

Thanks in advance,
Prasanna

[Dr Atul G- LNG · Accepted solution]

Hi @prasannah 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647561

[prasannah]

Hi @Dr Atul G- LNG ,

I have gone through the KB article provided by you, I need more info on  exactly where they have configure for Incident, if possible please send any screenshot.

Out of the box, the Email Client comes with:

• "To" populated with "Caller" email address"
• Cc" populated with "Opened by" email address
• "Subject" populated with "Number" - "Short description".
• The body is empty.