Custom Field (Flagged ) must be set to true

[Hitesh Ramba]

Whenever a caller updates the incident form short description , the custom field i created flagged must be checked true . What should i use to make this happen.

[Sandeep Rajput · Accepted solution]

@Hitesh Ramba  The business rule I shared checks if the short description field is updated and if the logged in user is the caller of the incident. This business rule will only trigger when both of these conditions are met otherwise it won't run.

You can test this by create this business rule and try updating the short description field when you are caller of the incident. Your custom field will get true in this case. If someone else will update the short description then the business rule will not run.

[Hitesh Ramba]

Thanks for the solution.
Please help me with this case : 
If any caller has raised an incident and later if he updates something on the incident ,then the flagged must be true. 

[Hitesh Ramba]

HI @Sandeep Rajput 
If caller updates additional comments on the incident ,then the flagged must be checked true .It must check true only when the caller of the incident add/update additional comments .
please help me in this

[Sandeep Rajput]

@Hitesh Ramba  On the BR, navigate to the When to run section and configure the condition as follows.