Custom field type list with options throught API

BethGibbons
Giga Contributor

Hello, I would like to create a custom field with a list of options for users when they create an incident. However, I want the options list to be updated daily through an API using JSON. Is this possible? Thank you in advance.

1 REPLY 1

-O-
Kilo Patron
Kilo Patron

If the choices can be created on a schedule, then yes - one (or rather an integration) just needs to create the appropriate entries in table sys_choice (making sure to create all choices in all languages).

If the choices need to be retrieved exactly at the time of dropping down the choice list, that can also be solved, but it required a lot of hard to maintain customization - I would not recommend such an approach.