Custom Incident Standard Ticket Actions is not visible

[tpeleg]

Hello experts,

We wish to modify the OOB actions in the standard incident ticket in the service portal.

therefore we created a cloned version of the OOB Incident Standard Ticket Actions, and linked on the ticket configuration instead of the OOB:

But unfortunately, after changing the widget (same widget as the OOB, but the cloned version), the actions button is missing in the incident standard ticket view.

What am I missing?

Thanks,

Tomer 

[James Chun]

Hi @tpeleg,

Which scope did you clone the widget in?

I noticed in the PDI that if you clone it in the Global, it won't display the Actions button but if you clone it in the widget's original scope (i.e. Service Portal - Standard Ticket), the button is visible.

e.g.

Widget in global scope:

Widget in Service Portal - Standard Ticket scope

Hope that helps, cheers

[tpeleg]

Thank you @James Chun , widget clone was done in original scope  (Service Portal - Standard Ticket). 

[tpeleg]

Never mind, I had to check new incidents 😂