Custom Maintenance Window

[Stanley Martin]

Have an application owner that would like to come up with some kind of Maintenance Window piece to their custom app.  They just need a start and end datetime.  They want a message to be displayed during the window and for that message to expire on the end datetime.

Would a triggered work flow once the new record is inserted and can that work flow monitor and when the end datetime rolls around, disable it?  There are OOTB maintenance windows but none that I've seen that use start and end datetimes.

[Stanley Martin]

As a ServiceNow Admin/Developer, I don't want to be in the business of maintaining Announcements.  We just have too many projects to work on.  Trying to make this as self-sufficient as possible.  And with that said, I created a custom Announcement table for the client just for the inputs required for the Global Announcements.  When they add a new record to the custom scoped table, it fires a Business Rule that generates a record in the global Announcement table.  That way I can take advantage of the OOTB functionality built into that.  Wouldn't have gone down that path without your suggestion, so I will mark this as the accepted solution.

[Hemant Ch]

Hello Stanley 

The custom table costs you a subscription, Right?

Some Cost of Solution is far more that cost of problem ,We need to take care of that 

[Stanley Martin]

We are no where near the limit of custom tables on our contract with ServiceNow.  So that is not an issue.

[ameliale]

I remember when I had to set up something similar for a project. We ended up using a triggered workflow to manage the start and end times, and it worked like a charm. By the way, if you're into tech stuff, have you checked out Windows 11 Pro? I recently upgraded from https://digitalchillmart.com/product/windows-11-pro-32-64-bit/ and it's been fantastic! Anyway, best of luck with your maintenance window solution.