I have a made a custom UI action to convert an Incident over to a case. This works fine in the platform and workspace as long as I use a basic "confirm" prompt, but I was hoping to use a modal. My issue is that the modal closes and nothing happens. Is there something I'm missing on code with my modal? The reason this is in a UI action is because a number of our users are not using workspace.
UI action settings
UI action Script:
//Run Client-side 'onclick' function
function createCase() {
var usrResponse = confirm('Are you sure you want to transfer this to a case? This will auto close the Incident and create a new case record.');
if (usrResponse == true) {
g_form.setValue('comments', "Incident is being closed and transferred to lending support team as a case");
gsftSubmit(null, g_form.getFormElement(), 'createcase');
}
else
{
return false;
}
}
if (typeof window == 'undefined')
createCaseServer();
//Server-side function
function createCaseServer() {
var gr = new GlideRecord('sn_customerservice_case');
gr.short_description = current.short_description;
gr.description = current.description;
gr.work_notes = "Case created from record: " + current.number;
var customerservicecase = gr.insert();
GlideSysAttachment.copy('incident', current.sys_id, 'sn_customerservice_case', customerservicecase); //copies attachment if any can be commented if required.
current.update();
action.setRedirectURL(gr);
}
Workspace Client Script (this one does NOT work):
function onClick(g_form) {
var msg = getMessage("Are you sure you want to transfer this to a case? This will auto close the Incident and create a new case record.");
g_modal.confirm(getMessage("Confirmation"), msg, function(confirmed) {
if (confirmed) {
//is not working below
var actionName = g_form.getActionName();
g_form.submit(actionName);
}
});
}
Workspace Client Script that DOES work:
function onClick(g_form) {
var usrResponse = confirm('Are you sure you want to transfer this to a case? This will auto close the Incident and create a new case record.');
if (usrResponse == true) {
var actionName = g_form.getActionName();
g_form.submit(actionName);
}
}
