Hello All,
We created a custom workspace same as the service operation workspace. We are facing issue on record lookup selection. We are unable to click on the reference search icon and preview icon.
Thanks In Avanced!!
Hello,
Those icons don't work in any workspace that I've seen. I'm facing the same issue in Agent Workspace for HR Case Management. Were you able to fix this in your instance?
I might be able to help with the reference search-button!
I made a new variant of the Default Record page in CSM Workspace, where the "Search for Record"-action did not work. The problem in my instance was that a Declarative Action Assignment for the page was missing (sys_declarative_action_assignment) for that Page Variant I had created.
The problem was solved by creating one, and I just copied the one who existed for the original Default page, but changed the field "Parent Macroponent" to my new variant name:
Steps to fix:
1. go to [sys_ux_addon_event_mapping] and search for "Record Page Tabs Reference Search" And choose the one for your Macroponent where the reference search is not working and open the record.
2. When you have opened the record, open the record from reference field "Source Declarative Action":
3. Under the related list "UX Add-on Event Mappings", if an post is missing for your Macroponent, add one!
You might have to open the list in a new window to be able to add a new post.
