Customer portal formatted questions

[DoDo labs___]

Hi!

I would like to formatting the questions on csm portal.

for example, one of the question should be bold, but the html code not working.

[Bhavya11 · Accepted solution]

Hi @DoDo labs___ ,

Below post has answer to your questions.

https://www.servicenow.com/community/itsm-forum/how-to-make-text-of-label-type-in-bold/m-p/672518/pa... 

Thanks,

BK

[laszloballa]

TLDR: you generally can't do this.

Otherwise:

The [code] tags have no effect in the question field, they are meant to be used for journal entry fields, but they are often disable on instances due to security concerns.

What you could try is creating a macro variable, and adding your CSS in the macro, referencing the actual variable on the page (from the DOM), e.g.:

input[id=”IO:********************************”] {
font-weight: bold;
}

I have never actually tried this is just theory on my side. Also, this is quite hacky still as you can see.