Hi All,
I have created email notification and survey for Incident and Request and that is triggered after incident and Request closure.
1) I have closed 'XYZ' request just few seconds back and closed 'ABC' request few hours back but i didnt submitted 'ABC' survey, after closing 'XYZ' request i received one email notification with survey link and after clicking on that link it is opening survey for 'ABC' request.
But I want like this if i'm clicking link of 'XYZ' request that should open survey of 'XYZ' request and not any other survey.
Please help me with this.
