Customer Support portal Query

Snow preck · an hour ago

Please help me understand : Customer Support Portal default configuration provides the following channels to interact with customers?

 A. Web

 B. Social

 C. Chat

 D. Email
As per my knowledge i feel - (Web, Chat, Phone, emails) and not social, Can some one help me understand how answer is : (Chat and email and not web ), Just help me understand if web portals are differing from web, if so please explain
For reference:

Dr Atul G- LNG · an hour ago

Yes, for social channels you need to activate the plugin, but out-of-the-box (OOTB) there are 3 channels: chat, phone, and email.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · an hour ago

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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