In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are asking my dev team if we can adjust it. Is this even possible for us to do
You can try to update this sys_property (Warning: it will impact globally).
https://<your instance name>/sys_properties.do?sys_id=3794680c53152110c0d8ddeeff7b12c0&sysparm_view=&sysparm_record_target=sys_metadata&sysparm_record_row=1&sysparm_record_list=123TEXTQUERY321%3Dattachment%28s%29+are+omitted+from+the+email&sysparm_record_rows=132
