Customize Order Now button

[Twinkle S]

Hello,

I need to customize the order now button before submitting a catalog item request, so that it doesnt create a new REQ but adds the newly created RITM to the existing REQ. But I am unable to find the UI Action for order now. 

Any leads on this would be great!

Thanks

Twinkle Sharma

[Peter Bodelier]

Hi @Twinkle S,

The order now button is not a UI action.

Best idea I could come up with is that you create a widget (for the Service Portal), or a Macro (native ui), which displays a custom button, that executes your logic.
Downside of this will be that your users will have a different experience/look and feel for this form, compared to other forms.

Other option could be to change the parent REQ during the execution of the flow. Then of course users would be redirected to the wrong REQ after ordering, but you could give a short explanation in a comment after changing the REQ ofcourse.

[SimonL898794821]

What exactly is your goal here? It might be helpful to guide the user with an order guide if the catalog items are related in some way. Personally, I think it's best to keep this out of the box.

However, if you still want to achieve this, it could be possible to create a Flow that gathers all existing RITMs requested by the same user in a Request.

[Twinkle S]

 Thank you for replies @SimonL898794821 @Peter Bodelier . I have been doing POC and wanted see if this is something which is doable or feasible to start with. 

Looking into the paths provided by you and will get back.

Thank you