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Customize PDF Export

Steve42
Tera Expert

When you go to an incident and let's for argument sake say that it contains 127 work notes (which is a lot, I know).  When you click Export then PDF (portrait).  It exports all of the information for the incident.

What I'm trying to figure out how to do is totally remove a section.  I my case I have included a small incident export that shows everything on it.  I have circled the section I do not want in the PDF.  

I have tried to use the filter on the Activities out and it does not matter if I check or uncheck them the PDF comes out the exact same.

In the this image, this is the section I would like to remove.  (Circled section I need to make disappear )
find_real_file.png

 

Could someone maybe let me know if it's possible to remove entire sections of the PDF reports.

I have looked at System UI -> UI Context Menus -> Export -> PDF and can't seem to find a way to remove a section.  Don't know if it's a Condition or not.  Can't locate anything in the Documentation but still looking.

Any help would be appreciated greatly!  ( I also uploaded the exported incident showing the full document from the image above)

3 REPLIES 3

Seamus Nash
Kilo Explorer

I know this is a year old but all you need to do is make a new view and take out what you want and them add a new URL with what you want 

https://<instance-name>.service-now.com/<tablename>.do?PDF&sys_id=<add the record sys_id>&sysparm_view=<view name> 

Meryem Kaibous
Tera Contributor

I have a similar issue, I need the name of the file to be the record number instead of the table name. any help ?

jcmings
Mega Sage

This is very late, but just posting a note that the View the form is currently loaded on contains the fields that will be in the PDF. So if you don't want a certain field to appear, it will need to be removed from the view.